Privacy Policy

Privacy Policy for Nonprofit Exchange/DonorCharm Platform

Nonprofit Exchange/DonorCharm, Inc. (“Nonprofit Exchange/DonorCharm,” “us”, “we” or “our”) provides products and services (“Services”) to support nonprofit organizations and education institutes (our “Customers”) in their fundraising plans. The individuals who engage with our Customers and contribute to their fundraising efforts through use of our Services are “End Users, Donors” of our Service.

 Please be aware that not all of the information in this Policy will be directly applicable to our handling of your personal information. As a Nonprofit Exchange/DonorCharm Customer, there may be additional terms that govern your use of the Services that are provided in the agreement you have with Nonprofit Exchange/DonorCharm. This Policy provides an overview of the possible circumstances in which we interact with your personal information. If you have any 

Nonprofit Exchange/DonorCharm & Mobile Carriers are not liable for delayed or undelivered messages.

Donor Privacy

Nonprofit Exchange/DonorCharm is committed to protecting the privacy and security of our customers’ donors information. Nonprofit Exchange/DonorCharm does not sell, trade or rent personal information about our donors with any/all third-party organizations. Donor data collected through our Service belongs to our customers and stored on our servers on their behalf.

Data Collection

Nonprofit Exchange/DonorCharm may collect personal data about donors for a number of reasons:

  • to administer and maintain accounts relating to donations and Nonprofit Exchange/DonorCharm services
  • to facilitate fundraising, marketing, volunteer engagement, communications
  • to communicate with donors and potential donors as requested by their customers
  • to comply with legal and regulatory requirements of the Cellular Telecommunications Industry Association (CTIA), the Federal Communications Commission (FCC) and the Mobile Marketing Association (MMA)

Such personal information may include: name, address, phone number, e-mail address and last four digits of credit card number/Card type which a donor voluntarily provides through the Service. (In accordance with PCI compliance regulations, All Credit Card information is collected but not stored on any/all Nonprofit Exchange/DonorCharm servers.)  In addition, Nonprofit Exchange/DonorCharm keeps a record of each donor’s giving history.  This information is kept on file for IRS purposes and is also used by Nonprofit Exchange/DonorCharm to analyze overall giving patterns in order and produce benchmark data.

The personal information of Nonprofit Exchange/DonorCharm Customers or potential customers (“Customer Information”), and

The personal information of End Users/ Donors who use Nonprofit Exchange/DonorCharm to support the fundraising efforts of our Customers (“End User Information”).

Nonprofit Exchange/DonorCharm uses these categories of personal information differently because while we have a direct relationship with our Customers and therefore may determine why and how to handle Customer Personal Information, our relationship with End Users is indirect and based on our relationship with our Customer. We only handle End User Information in accordance with our Customer’s instructions. If you are an End User who has a relationship with one of our Customer’s and have a question about how your personal information is collected, used, or shared, or would like to exercise any rights you may have with respect to your personal information, please contact the Customer directly.

Information Security 

We take seriously our responsibility to protect the security and privacy of your personal information. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Any suspected attempt to breach our policies and procedures, or to engage in any type of unauthorized action involving our information systems, is regarded as potential criminal activity. Suspected computer mischief may be reported to the appropriate authorities.

 Office policies are in place to safeguard donor information, including:

  • Physical measures, including locked filing cabinets and restricted access to offices
  • Organizational measures, such as security clearances and limiting access on a “need to know” basis
  • Technological measures, such as the use of passwords and encryption

Individual records are kept only as long as necessary to fulfill the purpose for which they were collected and to comply with applicable laws.

Individual Opt-Out Policy

Opt-Out Messages are required and are unremovable from all/any marketing messages sent to End Users/Donors by Customers. This is compliance with updated 2019 regulatory requirements of the Cellular Telecommunications Industry Association (CTIA), the Federal Communications Commission (FCC) and the Mobile Marketing Association (MMA)

An individual may withdraw his or her consent to collection, use or disclosure at any time, subject to legal or contractual restrictions and reasonable notice. Nonprofit Exchange/DonorCharm makes reasonable efforts to keep donor files complete, up-to-date, and accurate.  Donors who wish to access, update or correct personal contact information, remove themselves from our database or discuss a privacy concern Nonprofit Exchange/DonorCharm can contact the administration department at

Who we are

Our website address is:


What personal data we collect and why we collect it



When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.



If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Contact forms



If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.




Who we share your data with


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Where we send your data

Visitor comments may be checked through an automated spam detection service.


Your contact information


Additional information


How we protect your data


What data breach procedures we have in place


What third parties we receive data from


What automated decision making and/or profiling we do with user data


Industry regulatory disclosure requirements